There have been many changes that have come along during coronavirus that we would have never seen before. In the credit card world, one of the biggest universal changes was the extension of credit card sign up bonuses. While most companies offer a 3 month term to complete the spending requirement, just about everyone has extended that time to 6 months now. However, everything is not as it seems with American Express.
The original announcement from American Express has been that people that applied for their cards between December 1, 2019 and May 31, 2020 would be automatically extended to 6 months. However, it looks like some people are not getting that extension because they got approved after that May 31st date. Even though their terms clearly stated the extension was for those that applied by that date.
I hope this is something that is just a miscommunication mistake. Clearly their terms state that you would be extended if you applied by the May 31st date, not approved by that date. I’m assuming at some point American Express will have to fix this mistake, as their terms were written in a way to make it as clear as possible.
If you are impacted by this, and you’ll need the extra time to meet the bonus, you may be in for a bit of a fight. The first course of action would be contacting customer support. If they are unwilling to do anything, you will probably need to escalate this to a supervisor. If that doesn’t work, the only other option you have is filing a CFPB complaint. When you file a complaint, generally that will fix things within a few days.
Have you applied for a card in late May from American Express and need the extra time to meet the sign up bonus? Let us know your experience in getting that extension in the comment section below!