With the emergence of the Coronavirus, call centers are completely overrun by people for various reasons. It makes sense then, that companies would look for ways to remove some of the load on their phone network.
This is one of those common sense changes that should have been available regardless of coronavirus. However, it is a change that I’m sure many call centers would very much appreciate. Cardmembers are now able to submit a credit card dispute online – without the need to call in.
“Customers are now able to submit a dispute through their online account. If you need to dispute a transaction related to disrupted travel or event plans, please reach out first to the merchant to understand their cancellation policies – you may get it resolved faster by speaking directly to the merchant.
If you are unable to resolve the matter with the merchant, click here to log on to your account and submit a dispute through the online form. You may also mail your dispute to Card Services, P.O. Box 8802, Wilmington, DE 19899-8802.
Business card members can initiate a dispute by logging on to the website URL listed on the back of your card, by calling us, or mailing your dispute to Business Card Services, Billing Disputes P.O. Box 84030 Columbus, GA 31908-4030.”
When it comes down to it, being able to do a credit card dispute online makes sense. Oftentimes the dispute is very straight forward, to the point where all you have to do is say that a charge isn’t one you’ve made. In the cases where it’s more difficult to diagnose, proof in the form of paperwork may be required. Wouldn’t that already involve email?
In any case, it’s nice to be able to have the option available to those that would rather submit a dispute online. I’m sure that the call centers are not complaining at this time.
Have you had to dispute a charge? Which method did you use to do so? Let us know your experience down in the comment section below.